An insight into Chatbots by Savvas Skordellis.
What are Chatbots?
A chatbot is quite simply a computer programme or an Artificial Intelligence that simulates human conversation via “auditory” or “textual” methods online. Chatbots offer an effortless and intuitively understandable interface, instant responses, 24/7 availability, personalisation and they are easy to navigate and use. A chatbot works using Natural Language Processing (NLP), which is an artificial intelligence field concerned with interactions between human languages and computers.
Legal chatbots can provide services for legal professionals, consumers which means that they have the potential to entirely transform legal operations. Further, they can operate as customer service representatives on webpages. They can provide basic legal information to help direct a consumer in the right direction and then take care of associated administrative duties, like setting up a client meeting. For example, reducing the need for a lawyer to spend time answering a prospective client’s questions over the phone or face to face before they have even been hired.
These factors have cumulatively influenced the adoption of chatbots in the legal industry – called the ‘chatbot lawyer’. A chatbot lawyer is a software designed to perform automated tasks usually carried out by lawyers. They can be used to speed up workflows and provide a better customer experience by providing clients with quick answers and compiling an extensive customer database for a better understanding. There are clear advantages that a legal chatbot can add to any model of a law firm and operate with minimal supervision.
Chatbots and the Legal Industry
The world’s first legal bot – DoNotPay was created by Joshua Browder, an English programmer in 2015. DoNotPay was built to fight the unfair issuance of parking tickets in the United Kingdom and New York.
There are many ways that law firms can use legal chatbots to help their clients. For example, they can feed the chatbot lawyer as much information as they want, enabling it to accurately answer literally any legal question. Some of the examples of legal chatbots are: Ailira, Robot Lawyer Lisa.
They can:
· Assist lawyers in interviewing clients, generating legal documents and contracts instantly.
· Enable legal firms to increase visibility for clients to find legal resources and search lawyers, and mediators.
· Have you ever heard of a firm that can help you 24/7? The answer is no. But with the chatbot lawyer, law firms can provide legal services to clients 24/7.
· Reducing the cost for clients. While reduced fees might not immediately sound like a benefit for legal professionals, the use of a chatbot will mean that more clients can be helped, at a lower fee.
Let’s see how chatbot lawyer assistants will transform the legal industry.
1. Generate and Review Legal Documents
With the chatbot lawyer law firms and lawyers can generate documents, reports and legal briefs within minutes. It could use its AI algorithms to conduct AI legal research and gather excellent ideas for relevant and informative content. In addition, they can provide legal help and answer questions that the client might have during the process. Legal chatbots by can analysing and reviewing documents, contracts, wills, and agreements that need to be signed. Chatbot lawyer can be trained to check the documents; saving time from the lawyer’s task list.
2. Perform due diligence
Due diligence is the investigation or review before a potential investment/agreement to confirm all the facts. It is one of the most time consuming and monotonous tasks that lawyers perform. They carry out a broad investigation that includes reviewing endless documents and asking questions to uncover background information and create a full report. It is especially helpful when undertaking a purchase agreement and you need to audit assets and liabilities to evaluate true commercial potential.
3. Accessibility for clients
Legal services can become more accessible for people and get advice 24/7, as well as, will allow potential clients to start legal documentation when it is convenient for them. In addition, a chatbot lawyer can increase accessibility, offering translations, text-to-speech and more simplistic options. So that potential clients can easily select the services they need without worrying about complicated legal terminology.
Looking ahead
Technological innovations will affect how the legal industry looks in the future. However, it is unlikely that legal professionals will be replaced by legal chatbots entirely. Definitely, they will take over a great deal of their responsibilities and can provide assistance directly to lawyers and their clients alike. In essence, chatbots are not replacing lawyers or legal advice yet; but offer a totally different experience for people who do not want to hire lawyers. The future is bright, and AI legal services are taking over the world. Chatbot lawyer will be the step towards AI and digital transformation.
Written by Savvas Skordellis and edited by Stephanos Christodoulou.
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